ANZSCO 313112Updated 2026-01-29

ICT Customer Support Officer

National shortage level: Low

ANZSCO 313112OSCA 314231

Snapshot

Median pay: AUD 90k

Weekly earnings: AUD 1740

Salary range: AUD 81k-AUD 99k

Job ads trend: Not listed

Time to hire: Varies

Visa pathways: Check eligibility

State distribution

33.3%

NSW

27.5%

VIC

17.3%

QLD

Education mix

31.6%

bachelor degree

16.6%

advanced diploma/ diploma

15.9%

year 12

Role overview

ICT Customer Support Officers provide support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. They may work in call centres.

What you do

• Determines software and hardware requirements to provide solutions to problems.
• Responds to queries on software and hardware problems.
• Installs and downloads appropriate software.

Core skills

Credentials & pathway

Recommended level: bachelor degree (31.6%)

Recent job ads

No ads listed yet.

Tasks

• Adapts existing programs to meet users' requirements.
• Computer systems technicians assemble, install, maintain and repair computer hardware, software and related equipment.
• Determines software and hardware requirements to provide solutions to problems.

Earnings

Weekly median: AUD 1740

Annual median: AUD 90k

Range: AUD 81k-AUD 99k