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ANZSCO 149212Updated 2026-01-29
Customer Service Manager
National shortage level: Low
ANZSCO 149212OSCA 172132
Snapshot
Median pay: AUD 129k
Weekly earnings: AUD 2480
Salary range: AUD 116k-AUD 142k
Job ads trend: Not listed
Time to hire: Varies
Visa pathways: Check eligibility
State distribution
36.1%
NSW
27.1%
VIC
17.8%
QLD
Education mix
24.3%
certificate iii/ iv
22.1%
bachelor degree
16.4%
advanced diploma/ diploma
Role overview
Customer Service Managers plan, administer and review customer services and after-sales services, and maintain sound customer relations.
What you do
- • Plans and implements after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify or improve services provided.
- • Liaises with other organisational units, service agents and customers to identify and respond to customer expectations.
- • May work in a call centre.
Core skills
Credentials & pathway
- Recommended level: certificate iii/ iv (24.3%)
Recent job ads
No ads listed yet.
Tasks
- • Liaises with other organisational units, service agents and customers to identify and respond to customer expectations.
- • May work in a call centre.
- • Plans and implements after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify or improve services provided.
Earnings
Weekly median: AUD 2480
Annual median: AUD 129k
Range: AUD 116k-AUD 142k