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OSCA 551131Updated 2026-01-29
Call or Contact Centre Operator
National shortage level: Low
ANZSCO 541112OSCA 551131
Snapshot
Median pay: AUD 69k
Weekly earnings: AUD 1330
Salary range: AUD 62k-AUD 76k
Job ads trend: Not listed
Time to hire: Varies
Visa pathways: Check eligibility
State distribution
30.1%
VIC
26.7%
NSW
21.8%
QLD
Education mix
30%
year 12
18.2%
certificate iii/ iv
16.7%
bachelor degree
Role overview
Call Centre or Contact Centre Operators answer customer telephone calls, as well as Internet and email inquiries about goods and services, and promote the goods and services on the business.
What you do
- • Answers incoming calls, emails and messages, and assists customers with their specific inquiries.
- • Identifies requirements and records information into computer systems.
- • Creates further interest in goods and services by offering customers more information about goods and inviting customers to use services on offer.
Core skills
Credentials & pathway
- Recommended level: year 12 (30%)
Recent job ads
No ads listed yet.
Tasks
- • Answers incoming calls, emails and messages, and assists customers with their specific inquiries.
- • Arranges the dispatch of goods, information kits and brochures to customers and interested parties.
- • Creates further interest in goods and services by offering customers more information about goods and inviting customers to use services on offer.
Earnings
Weekly median: AUD 1330
Annual median: AUD 69k
Range: AUD 62k-AUD 76k