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ANZSCO 149211Updated 2026-01-29
Call or Contact Centre Manager
National shortage level: Low
ANZSCO 149211OSCA 172131
Snapshot
Median pay: AUD 129k
Weekly earnings: AUD 2480
Salary range: AUD 116k-AUD 142k
Job ads trend: Not listed
Time to hire: Varies
Visa pathways: Check eligibility
State distribution
32.4%
NSW
28%
VIC
21%
QLD
Education mix
26.3%
certificate iii/ iv
20%
year 12
16.8%
bachelor degree
Role overview
Call Centre or Contact Centre Managers organise and control the operations of call or contact centres. They may work in call centres.
What you do
- • Develops and reviews policies, programs and procedures concerning customer relations and goods and services provided.
- • Ensures operational efficiency within a call centre.
- • Provides direction and feedback to team members and assists with recruitment.
Core skills
Credentials & pathway
- Recommended level: certificate iii/ iv (26.3%)
Recent job ads
No ads listed yet.
Tasks
- • Develops and reviews policies, programs and procedures concerning customer relations and goods and services provided.
- • Ensures operational efficiency within a call centre.
- • Liaises with other organisational units, service agents and customers to identify and respond to customer expectations.
Earnings
Weekly median: AUD 2480
Annual median: AUD 129k
Range: AUD 116k-AUD 142k